Accounts Receivable Supervisor/Manager

Responsibilities

• Direct the day-to-day activities of the accounts receivable function, ensuring timely collections, accurate cash posting, account reconciliation, and resolution of unapplied payments.
• Supervise, coach, and develop AR staff members while setting clear expectations and supporting continued growth and accountability.
• Review customer payment behavior and open balances to address overdue accounts early and support compliance with established terms.
• Investigate billing concerns, short payments, and account discrepancies, working with customers and internal teams to reach timely resolution.
• Analyze aging data and collection trends to identify risks, improve cash recovery, and provide actionable recommendations to leadership.
• Track department metrics and prepare reporting that highlights performance, delinquency exposure, and opportunities to strengthen processes.
• Partner with Finance, Sales, Customer Service, and Operations to resolve revenue cycle issues and improve the overall effectiveness of collections.
• Assess existing receivables procedures and introduce process enhancements, training, and best practices that increase efficiency and support compliance.
• Contribute to budgeting, forecasting, and audit-related activities, including coordination with external auditors or collection partners when needed.

Requirements

• Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or a related discipline.
• At least 7 years of progressive experience in accounts receivable, including commercial collections and cash applications.
• Minimum of 3 years of experience leading or supervising team members.
• Strong understanding of receivables operations, billing support, account reconciliation, aging analysis, and customer account oversight.
• Demonstrated ability to interpret financial information, solve complex issues, and make sound data-driven decisions.
• Effective communication and presentation skills with the ability to collaborate across multiple business functions.
• Intermediate proficiency in Microsoft Excel and comfort working in a fast-paced environment with changing priorities.
• Experience improving workflows, strengthening controls, and driving operational efficiency is preferred.

Qualifications

The ideal candidate will have strong financial insight, a collaborative leadership style, and the ability to partner across departments to resolve issues and improve results.