Accounts Receivable Supervisor/Manager

About the role

We are looking for an experienced Accounts Receivable Supervisor/Manager to lead billing and receivables operations for a mission-driven nonprofit in Illinois. This role oversees daily revenue cycle activities, supports staff performance, and helps maintain accurate, timely processing of billing, cash posting, and account follow-up. The position also plays an important part in reducing outstanding balances through strong oversight, issue resolution, and coordination with finance and program teams.

Responsibilities

• Lead the accounts receivable team by directing daily billing, cash application, collections, and related follow-up activities across multiple payer sources.
• Supervise, coach, and develop staff through hiring support, onboarding, training, performance feedback, and resolution of workplace concerns in alignment with company policies.
• Monitor aging reports closely and drive prompt action on overdue accounts, payment delays, denials, and other billing issues to improve collections and limit bad debt exposure.
• Review billing exceptions and rejected claims, identify root causes, and coordinate with internal teams to correct errors and prevent repeat issues.
• Partner with program and finance stakeholders to address operational changes that affect invoicing and ensure billing procedures remain accurate and up to date.
• Prepare or oversee recurring revenue and payer reporting used for invoicing, month-end reconciliation, and revenue recognition activities.
• Manage billing support processes tied to transportation services, managed care plans, Medicaid-related claims, and other assigned reimbursement channels.
• Work with senior finance leadership to evaluate account balances, recommend write-offs when appropriate, and support sound receivables management practices.
• Promote respectful, service-oriented interactions that support the organization's commitment to dignity, independence, and high-quality consumer care.

Requirements

• Bachelor’s degree in Accounting required; a high school diploma with at least five years of directly related healthcare billing experience may be considered in place of the degree.
• At least five years of experience in healthcare billing and accounts receivable, including work with cash applications, collections, and aging analysis.
• Minimum of two years of leadership experience overseeing staff within a healthcare billing, reimbursement, or receivables environment.
• Working knowledge of accounting concepts related to billing activity, accounts receivable, revenue recognition, and financial statement impact.
• Ability to research discrepancies, resolve complex billing issues, and prepare or recommend adjusting journal entries when needed.
• Strong written and verbal communication skills with the ability to collaborate effectively across finance, operations, and program teams.
• Proficiency with Microsoft Office applications, especially Excel, Word, and Outlook, along with general comfort using billing and financial systems.
• Valid driver’s license, current auto insurance, and an acceptable motor vehicle record.

Benefits

• Generous paid time off
• 13 Paid holidays
• Medical/Dental/Vision Insurance Plans
• Employer Paid Insurance: Basic Life/AD&D and Long-Term Disability
• Employee Assistance Program
• 403(b) with company match
• Tuition assistance
• Eligibility for Public Service Loan Forgiveness
• Ongoing training and development opportunities