Accounts Receivable Staff

About the role

High Point & Affiliated Organizations is a health and human service agency dedicated to treating and preventing substance use disorders and mental illness. We offer a range of programs including inpatient, outpatient, residential, and community-based services, as well as support for survivors of abuse and violence and families experiencing homelessness. Our mission is to help individuals and families achieve personal change and improve their quality of life.

Responsibilities

• Compliance with the Federal Regulations 42 CFR Part 2, Confidentiality of Alcohol and Drug Abuse Patients and HIPAA Regulations
• Send out all initial bills to both third party and client payors
• Re-bill all denials from explanation of benefit notices
• Review aging reports and reconcile old accounts
• Call third party payors on questionable denials
• Update third party software with new third party or patient information
• Check PA Data, enter if necessary and file (notify Unit Biller and Utilization Reviewer if discrepancy)
• Run and check weekly reports to avoid claim issues
• Maintains an accurate knowledge base about the services which are provided by HPTC and the pay sources that HPTC is contracted with
• Batch and send electronic and paper claims
• Post both patient and third-party payment
• Write up and expedite the processing of client refunds
• Attend mandatory trainings and meetings
• Assist programs with entering ESM’s if needed
• Communicate effectively with the key contacts and management to provide accurate and timely information

Requirements

• High School Diploma or GED required
• Experience in administrative support required
• Strong computer skills including proficiency with Microsoft Office applications required
• Ability to multi-task and move fluidly between urgent and non-urgent functions
• Ability to work independently with strong organizational skills
• Experience working in a healthcare related field preferred