Accounts Receivable Specialist

Billing & Invoicing

• Generate and distribute customer invoices accurately and timely in accordance with executed contracts and company policies.
• Review customer contracts and billing schedules to ensure correct billing terms, rates, quantities, and billing periods.
• Coverage with Sales Operations and Customer Success teams to resolve billing discrepancies.
• Support recurring and non-recurring invoice generation and adjustments.

Collections & Customer Account Management

• Monitor customer aging reports and proactively follow up on overdue balances.
• Contact customers regarding outstanding invoices through email and phone communication.
• Maintain detailed collection notes and documentation.
• Escalate high-risk accounts and collection issues to management.
• Collaborate with customers to resolve payment disputes and billing inquiries.
• Support collection strategies to reduce DSO (Days Sales Outstanding) and improve cash collections.

Cash Application & Account Reconciliation

• Investigate and resolve unapplied cash, payment discrepancies, and short payments.
• Reconcile AR subledger to the General Ledger on a monthly basis.
• Prepare customer account reconciliations and provide statements upon request.

Month-End Close & Reporting

• Assist with month-end close activities related to accounts receivable.
• Prepare AR aging reports and collection status reports.
• Analyze aging trends and identify high-risk accounts.
• Support bad debt reserve analysis and write-off documentation.
• Absorb audit requests and AR-related schedules.

Process Improvement & Internal Controls

• Maintain compliance with company policies, internal controls, and accounting procedures.
• Identify opportunities to improve billing, collections, and cash application processes.
• Participate in ERP and system enhancement projects.
• Ensure proper documentation and audit-ready support for AR transactions.

Required Qualifications

• Bilingual in Mandarin Chinese is a must.
• 3+ years of accounts receivable, billing, or collections experience.
• Experience in a multi-entity and high-volume transaction environment preferred.
• Experience with ERP systems such as NetSuite, Oracle, SAP, Microsoft Dynamics, or similar.
• Experience in technology, cloud services, telecommunications, SaaS, or data center industries is a plus.
• Strong understanding of AR processes, cash application, collections, and account reconciliations.
• Proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis.
• Experience with ERP systems and customer billing platforms.
• Understanding of revenue recognition concepts is a plus.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to work independently and prioritize competing deadlines.
• Strong problem-solving and analytical skills.
• Customer-service mindset with professionalism and tact.
• Ability to collaborate effectively across departments.