Accounts Receivable Specialist
About the role
The Accounts Receivable Specialist plays a crucial role in ensuring that customer invoices are accurate and payments are received promptly. This position involves monitoring customer accounts, following up on past-due balances, and resolving billing and payment discrepancies.
Responsibilities
- Correct billing discrepancies and re-issue invoices as needed
- Prepare and send customer account statements
- Maintain oversight of incoming customer payments; confirm payment details
- Identify overdue balances, payment discrepancies, or other account issues
- Contact customers by phone and email to follow up on past-due invoices and request payment
- Work with customers to establish payment arrangements when necessary
- Locate and provide customers with missing invoices, supporting documents, or other requested billing records
- Collaborate with Agents and third-party collection agencies on significantly past-due accounts
- Enter account adjustments, deductions, payments, and other transactions into the Chargeback database
- Partner with the Billing department to resolve issues involving customers with specialized billing requirements
- Review account reports in preparation for weekly and monthly account review meetings with management
- Address outstanding account-related matters for Agents whose business relationship has ended
Requirements
- High School Diploma or equivalent
- 1+ years of customer service experience
- Proficient with email use
- Intermediate proficiency with Microsoft Excel
- Strong customer service and mathematical skills
- Excellent problem-solving skills
- A high degree of accuracy and attention to detail
- Ability to effectively pivot from one task to another and reprioritize throughout the day
- Strong sense of urgency
- Excellent written and verbal communication skills
Preferred Qualifications
- Associate’s Degree in Accounting, Finance, or related field
- Office experience
- Accounts receivable or payable experience
- Transportation logistics industry experience
- Advanced Microsoft Excel proficiency
- Accounting system experience
Benefits
At ENOC, we offer a comprehensive benefits package including:
- Individual Coverage Health Reimbursement Arrangement (ICHRA)
- Dental and Vision Insurance
- Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
- Company Paid Short Term Disability Insurance
- Company Paid Long Term Disability Insurance
- Hospital Indemnity Insurance
- Long-Term Care Insurance Program
- Supplemental Term Life Insurance
- Accident Insurance
- Critical Illness Insurance
- Employee Assistance Program (EAP)
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401K with up to 4% Employer Safe Harbor Matching
- Paid Vacation
- 1 Floating Holiday
- Employee referral bonus program ($500)
Pay
Details about pay are not specified in the job posting.
Schedule
In Person, On Site
- Monday - Friday
- 7:30am - 4:30pm or 8:00am - 5:00pm
Location
4500 Salisbury Rd, Suite 100, Jacksonville FL, 32216
Physical Demands and Work Environment
The Physical Demands Described Here Are Representative Of Those That Must Be Met By An Employee To Successfully Perform The Essential Functions Of This Position. Reasonable Accommodations May Be Made To Enable Individuals With Disabilities To Perform The Functions This position operates primarily within a controlled office environment. The noise level in the work environment is low to moderate. Employees may experience swings in work-related demands of this position. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, and talk and hear. The employee frequently is required to stand, sit, and reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or bend. The employee must frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The position often requires sitting for long periods of time in front of a computer.