Accounts Receivable Specialist

Job Summary

MBI Industrial Medicine is seeking a detail-oriented AR Specialist to support our occupational and industrial medicine revenue cycle operations. Ensures timely and accurate collection of payments from insurer, employer or patient as applicable.

Key Responsibilities

• Develops connections with Adjusters, payor representatives and employers to resolve claim issues.
• Escalates inquiries tactfully and professionally to secure payment from responsible parties.
• Consistently follows-up with various parties including employers, insurance companies, TPAs and labs.
• Identifies denial and non-payment trends and reports them to the Leads.
• Works aging accounts from worklists and ensures timely follow-up to avoid write-offs or timely filing issues.
• Completes average 45 accounts per day, performing analysis of non-payment, rejection or denial codes and takes active steps to solve for payment.
• Prepares and distributes periodic reports on A/R and past due accounts for management and clients.
• Negotiates with payment terms with clients on past due accounts.
• Makes decisions on referring accounts for collections or write off.
• Trains new employees and assist peers.

Job-related Skills/Competencies

• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions.
• Attention to detail, sense of immediacy to resolve issues, takes initiative, flexible.
• User level experience with Microsoft Excel, Outlook, Word experience required.
• Excellent time management skills.
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions.
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism.
• Excellent writing and documentation skills.
• Ability to work independently.
• Ability to handle multiple tasks, projects, duties, and priorities, when assigned.

Job-related Experience

• At least three or more years of demonstrated AR follow-up experience preferably in Occupational Health, PT.
• Proficiency in insurance follow-up and collections using online tools and platforms.
• Experience in using the Claims clearinghouse to research payor responses and refiling claims as needed.
• Experience in occupational health or industrial medicine is a plus.

Education/credentials

• High school diploma or GED equivalent.