Accounts Receivable Specialist

Responsibilities

• Process customer payments received via ACH, wire transfer, check, and credit card.
• Maintain accurate customer account balances through timely payment application and account reconciliation.
• Reconcile accounts receivable subledger balances and investigate variances.
• Research and resolve payment discrepancies, deductions, short payments and customer chargebacks.
• Ensure customer accounts are maintained accurately and in accordance with company policies.
• Monitor accounts receivable aging and proactively follow up on outstanding balances.
• Partner with customers to resolve past-due balances while maintaining positive business relationships.
• Develop trusted relationships with internal business partners and external customers by providing responsive service and timely resolution of inquiries.
• Submit and manage required documentation through customer portals.
• Collaborate with the Wholesale team and offshore resources to resolve account issues and improve collection efforts.
• Prepare journal entries and account reconciliations.
• Support the month-end close process by completing assigned accounting activities on schedule.
• Prepare aging reports and other recurring accounts receivable analyses.
• Aid in bad debt reserve analysis and reporting.
• Prepare weekly and monthly reporting for management, as needed.
• Identify opportunities to improve processes, strengthen controls, and support automation initiatives.

Qualifications

• Bachelor’s degree in Accounting or Finance, or related field preferred.
• Relevant coursework and equivalent professional experience will also be considered.
• 2+ years of progressive experience in accounts receivable or a related accounting function.
• Experience managing high-volume customer accounts.
• Experience with cash applications, customer payment processing, and account reconciliations.
• Experience with retailer deductions, chargebacks, and customer portals.
• Experience in supporting month-end close reconciliations and journal entries.
• Advanced Excel skills, including pivot tables, lookup functions, and data analysis.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Excellent written and verbal communication skills with the ability to build effective relationships across cross-functional teams and with external customers.
• Self-motivated with the ability to prioritize multiple deadlines in a fast-paced environment.