Accounts Receivable Specialist

About the role

We are seeking an Accounts Receivable Specialist to join our Finance team at our Needham, MA headquarters. This role supports the day-to-day management of receivables across our growing service business and partners closely with Operations, Service, and Account Management to keep communication and processes running smoothly.

Responsibilities

• Manage a portfolio of customer accounts and maintain accurate aging reports through proactive follow-up.
• Partner with Operations, Account Management, and Service teams to resolve billing issues quickly and accurately.
• Identify and escalate uncollectable balances, prepare recommendations for demand letters, agency submissions, or write-offs.
• Analyze payment trends to support collections strategy and help reduce Days Sales Outstanding.
• Support process improvements, including automation and reporting enhancements, to make AR operations more efficient.
• Handle accounting inquiries and assist with special projects that support the team’s success.
• Approach challenges with curiosity, collaboration, and solution-first mindset.

Requirements

• One to three years of experience in Accounts Receivable, Collections, or a related accounting role.
• Understanding of accounting principles and strong analytical skills to interpret and validate financial data.
• Excellent communication and relationship building skills, with the ability to collaborate effectively across teams.
• Proficiency in Microsoft Excel and comfort working within multiple systems.
• Highly organized, detail-oriented, and able to manage competing priorities.
• A proactive mindset and curiosity to learn new processes, tools, and approaches.
• A team-first attitude and desire to grow within a company that values innovation, accountability, and purpose.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• Experience in a multi-location, service-based, or construction-related business.
• Experience using systems such as Sage, ServiceTrade, Esker, or similar AR tools.
• Experience working directly with customers on past due balances or payment plans.
• A track record of suggesting or implementing process improvements in AR or collections.

Skills

• Strong analytical and organizational skills.
• Effective communication and relationship-building abilities.
• Proficiency in Microsoft Excel and other relevant software.
• Ability to manage multiple tasks and prioritize effectively.
• Proactive and solution-focused approach to problem-solving.

Benefits

• Competitive hourly rate ranging from $25.00 to $28.00 per hour, with a performance-based bonus opportunity.
• Tuition assistance for fire protection-related schooling.
• Opportunities for professional development and growth within a supportive culture.
• Comprehensive benefits package including health and wellness programs, retirement planning, and life insurance.

Pay

The hourly rate for this position ranges from $25.00 to $28.00 per hour, depending on qualifications and experience. This role is also eligible for a performance-based bonus incentive. Compensation will be commensurate with experience, with bonus eligibility tied to individual performance, contributions, and overall effectiveness in the role.

Schedule

This role is full-time and requires a flexible schedule to support the needs of the business.