Accounts Receivable Specialist

About the role

The role is a temporary position until December 31, 2026 in Wilmington, DE. The schedule is Monday to Friday, 8:00 am to 5:00 pm.

Responsibilities

• Provide exceptional customer service to both internal and external clients
• Apply effective problem-solving skills to resolve customer inquiries and issues
• Manage and respond to incoming customer inquiry calls
• Generate a required number of outbound calls to customers
• Enter and update client information with accuracy and efficiency
• Document collection activities in a clear and compliant manner
• Prepare and send client statements via email
• Educate customers on available services and account information
• Achieve assigned monthly performance targets

Qualifications

• Proven experience delivering high-quality customer service in a fast-paced environment
• Excellent time-management with the ability to prioritize and meet deadlines
• Strong active-listening abilities and customer engagement skills
• Congfident and professional phone communication
• Advanced problem-solving abilities
• Exceptional attention to detail and accuracy
• Tact and diplomacy when working with customers and colleagues
• Effective written and verbal communication skills
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• B2B collections or law-firm experience preferred
• Strong interpersonal skills with the ability to work effectively across all levels of the organization
• Self-motivated, proactive, and able to contribute positively within a team-oriented environment
• Demonstrates strong change management skills with the ability to support assigned projects from initiation to completion