Accounts Receivable Specialist

Key Responsibilities

• Proactively contact customers via phone and email to follow up on past due invoices and outstanding balances.
• Monitor and manage the accounts receivable aging report to prioritize collection efforts.
• Accurately post customer payments, including checks, ACH, and credit card transactions, to the appropriate accounts.
• Perform data entry and maintain up-to-date records in the ERP system for all AR transactions.
• Research and resolve billing discrepancies, short payments, and unapplied credits in a timely manner.
• Reconcile customer accounts and prepare account statements as needed.
• Collaborate with the sales and customer service teams to resolve disputes and facilitate payment.
• Assist with month-end close activities related to accounts receivable.
• Generate and distribute AR reports to management as requested.
• Provide backup support for Accounts Payable functions as needed.

Skills

• High level of accuracy and attention to detail, particularly when posting payments and entering data.
• Strong written and verbal communication skills, with confidence in customer-facing collection conversations.
• Professional and persistent approach to collections with the ability to maintain positive customer relationships.
• Excellent time management with the ability to prioritize and manage multiple accounts simultaneously.
• Comfortable working both independently and collaboratively as part of a team.
• Takes ownership of assignments and follows through to resolution.
• Ability to quickly learn and adapt to new systems and applications.
• Effective organizational skills with strong follow-through.

Education and/or Experience

• Associate's degree in Accounting, Business, or a related field preferred; equivalent work experience considered.
• 1–2 years of experience in accounts receivable, collections, or a related accounting role required.
• Basic accounting knowledge including invoicing, cash application, and account reconciliation.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word.
• Experience with an ERP system preferred; NetSuite or SAP experience a plus.