Accounts Receivable Specialist

About the role

The Accounts Receivable Specialist plays a crucial role in supporting the execution of billing operations and customer account management within the revenue cycle. This role ensures accurate and timely invoicing, investigates and resolves billing discrepancies, and supports collections efforts to maintain healthy accounts receivable.

Responsibilities

• Support the execution of the end-to-end billing process, ensuring invoices are generated accurately and distributed in a timely manner.
• Review billing data for completeness and accuracy; identify and resolve discrepancies prior to invoice submission.
• Respond to customer inquiries via phone and email, providing timely and professional follow-up.
• Research, analyze, and resolve billing issues, disputes, and account discrepancies.
• Perform account reconciliations and maintain accurate customer account records.
• Monitor accounts receivable aging and follow up on past-due balances in coordination with internal teams.
• Partner with Sales, Operations, and Customer Service to resolve billing issues and enhance customer experience.
• Support month-end close activities, including billing audits, reporting, and meeting established deadlines.
• Identify opportunities to improve processes, reduce manual effort, and enhance billing accuracy; support automation and system improvement initiatives.
• Maintain compliance with internal controls, company policies, and audit requirements.
• Aid in special projects and other accounting-related tasks as needed.

Requirements

• Associate degree in Accounting, Finance, Business, or related field (or equivalent experience)
• 2–4 years of experience in accounts receivable, billing, or related accounting role
• Hands-on experience in high-volume billing and customer account support
• Intermediate Excel skills (e.g., pivot tables, lookups, data review and analysis)
• Experience working with ERP or accounting systems (e.g., Dynamics, SAP, Oracle, or similar)
• Strong attention to detail with a high degree of accuracy
• Ability to manage multiple priorities and meet deadlines in a structured environment
• Effective written and verbal communication skills with internal teams and external customers

Qualifications

• Required: Associate degree in Accounting, Finance, Business, or related field (or equivalent experience)
• Preferred: Bachelor’s degree in Accounting, Finance, or related field
• Experience supporting process improvement or workflow enhancements within AR or billing
• Exposure to automated billing systems or tools
• Experience in audit-controlled or compliance-driven environments

Skills

• Strong attention to detail
• Problem-solving skills
• Effective communication skills

Benefits

• Free medical coverage via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists

Pay

The base pay for this position is $18.30 – $36.60 per hour. In specific locations, the pay range may vary from the range posted.

Schedule

Not specified