Accounts Receivable Manager (S03414)

Montgomery College is seeking a collaborative, student-centered manager to serve as the Accounts Receivable Manager in the Office of Business Services. This position oversees and ensures quality and efficient customer service and the accurate reporting of student accounts receivable for current and former students.

About the role

Under supervision and direction of the Controller, the Accounts Receivable Manager resolves routine and escalated student accounts’ issues; manages financial record adjustments and collection of amounts due; processes student refunds for Title IV funds and overpayments; handles student/client sponsor billing; and oversees billing for institutional miscellaneous receivables such as child care. The role includes annual reporting of IRS form 1098T, planning and directing staff, and managing reconciliation, financial reporting, and accounting systems to ensure compliance with college and regulatory requirements.

This is a full-time, non-bargaining, exempt position.

Responsibilities

• Manages and directs staff performing accounting functions and duties.
• Communicates issues and concerns to immediate supervisor and/or staff to ensure timely resolution or action.
• Maintains a continuous focus on delivering excellent customer service.
• Reviews current processes and procedures, recommends changes to maximize operational effectiveness.
• Maintains accurate records to support annual external audits and internal audit reviews.
• Ensures compliance with audit requirements related to cash controls, segregation of duties, Title IV federal refund regulations, and proper coding and posting of transactions.
• Manages and oversees the timely and accurate preparation and submission of monthly, quarterly, and year-end financial information, including all compliance and regulatory requirements.
• Develops, implements, and maintains systems, procedures, and policies governing accounting operations to ensure adherence to college policies and guidelines.
• Serves as the departmental liaison and develops strong working relationships with external vendors and contracted collections agencies; establishes reporting metrics to track progress and performance.
• Assesses validity of complaints, determines possible causes, and maintains records of customer interactions or transactions.
• Trains and evaluates employees to enhance their performance and development.
• Ensures position descriptions are current and accurately reflect assigned duties and responsibilities.
• Addresses performance issues and makes recommendations for personnel actions; motivates and rewards employees within allocated budgets and company guidelines.
• Serves as administrator of financial business systems for the College (TouchNet); troubleshoots and resolves issues with system processes, records, and data errors.
• Performs other duties as assigned.

Requirements

• Bachelor's degree in Accounting, Finance, Business Administration, or related field.
• Five (5) years of experience in accounting, finance, or similar positions; three (3) years of experience in a supervisory role.
• Effective knowledge of Generally Accepted Accounting Principles (GAAP), Governmental Accounting Standards Board (GASB) standards, cash management principles, and applicable regulatory requirements.
• Strong supervisory leadership skills and ability to collaborate with faculty, staff, management, students, and vendors.
• Strong customer service skills and strong oral and written communication skills.
• Advanced proficiency in Ellucian Banner Accounts Receivable (AR), including system administration and maintenance of TouchNet, financial management systems, and reporting tools.
• Ability to work independently and simultaneously on multiple projects, meeting deadlines, maintaining accurate records, attending to detail, and maintaining confidentiality.

Preferred Qualifications

• Experience working with the Workday ERP system.
• Experience working with Ellucian Banner SaaS, including Banner on-premises to Banner SaaS migration, testing, data validation, and business process improvements.

Schedule

A typical work schedule is Monday-Friday from 8:30 a.m. to 5:00 p.m. with occasional evening or weekend flex hours. The position is eligible for telework up to two (2) days per week based on operational needs and after the successful completion of probation in the role.

Pay

Initial salary placement for new hires typically falls between the minimum and midpoint of the range ($88,876 - $122,205), annually and is based on relevant candidate experience and internal equity. The maximum salary for this position is $155,534 annually.

Benefits

• Generous paid vacation, sick leave, and paid holidays.
• Medical, dental, vision, and group legal benefits.
• Professional development opportunities.
• Retirement plan options (Pension or Optional Retirement Plan).
• Educational assistance and tuition waiver for employee and dependents.
• Wellness programming including onsite gyms, pools, and classes.