Accounts Receivable Collections Specialist (Remote Near a WRE Branch)

This is a remote, full-time role for an individual who resides within 25 miles of one of our branch locations in the following states: Connecticut, Florida, Georgia, Maryland, Massachusetts, New Hampshire, New Jersey, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, or Virginia. Remote employees must continue to reside within the required distance of a branch location throughout their employment in this role.

Responsibilities

• Make collection calls and/or send correspondence to solicit payment on overdue accounts and take all necessary actions to collect.
• Provide customer service regarding collection issues, process customer refunds, account adjustments, and resolve client discrepancies and short payments.
• Process customer credit applications to determine credit worthiness.
• Monitor and maintain assigned accounts, including customer calls, account adjustments, and small balance write-offs.
• Perform customer reconciliations and process credit memos.
• Reduce delinquency for assigned accounts.
• Maintain records of all delinquent accounts, bankruptcies, and credit risks.
• Prepare and file collections paperwork on approved accounts.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Communicate and follow up effectively with the sales department regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with commercial and residential customers.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Provide weekly and monthly reporting to direct supervisor.
• Handle high volume phone calls to assigned delinquent customers.
• Manage customers on the On Hold List.
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
• Interface with internal and external customers.
• Participate in team review meetings.

Requirements

• High School Diploma or Equivalent.
• 3 years of high-volume corporate collections experience.
• Knowledge of billing and collections procedures.
• Accounts Receivable knowledge/experience a plus.
• Ability to operate in a drug-free workplace.

Skills

• Ability to understand instructions furnished in written, oral, or diagram form.
• Ability to read and interpret documents including company policies and procedures, safety rules, operating and maintenance instructions.
• Ability to speak, cooperate, and communicate effectively with customers, co-workers, and management.
• Ability to work independently and manage pressure to meet deadlines.
• Basic computer literacy including email and internet skills.
• Ability to perform basic math functions.
• Ability to work in a fast-paced environment.
• Highly detail-oriented.
• Ability to learn operating procedures quickly and execute consistently up to standard.

Pay

$21.00 - $24.00 per hour

Benefits

• Medical, dental, and vision insurance.
• Employer-paid life insurance.
• Employee discount for services offered in your area.
• Matching 401K.
• 6 paid holidays, 2 paid floating holidays, and a generous paid time off plan.
• Room for growth.