Accounts Receivable & Collections Specialist

About the Role

The Accounts Receivable & Collections Specialist is responsible for managing the full accounts receivable lifecycle, with a strong emphasis on proactive collections, account resolution, and financial accuracy. This role ensures timely customer payments, investigates discrepancies, supports reporting, and protects the financial integrity of TFSI. This position is well-suited for someone who is detail-oriented, organized, persistent, and professional in customer interactions, with a strong understanding of AR and collections processes.

What You Will Do

• Monitor aging reports daily and conduct outreach to past-due customers via phone, email, and written correspondence
• Initiate and manage collection activity, including payment plans and formal escalation steps
• Generate reminder notices, demand letters, and collection documentation
• Research and resolve short-pays, discrepancies, credit memos, and unapplied payments
• Document all collection activity and customer communication in the accounting system
• Coordinate with Sales, Customer Service, and Operations to resolve invoice disputes
• Prepare daily, weekly, and monthly AR and collections reporting
• Support month-end close by reconciling AR balances and summarizing delinquent accounts
• Follow internal credit, payment terms, and escalation policies
• Support the Accounting team with related administrative and operational tasks
• Perform other duties as assigned

What You Will Bring

• Strong knowledge of accounts receivable and collections practices
• Excellent written and verbal communication skills
• Ability to analyze account histories and reconcile balances
• High level of organization and follow-through
• Proficiency in Microsoft Excel and accounting systems
• Strong time-management and prioritization skills
• Professional judgment and customer-focused problem solving

Education & Experience

• High School Diploma or GED required; Associate's or Bachelor's degree in Accounting or Finance preferred
• 2-3 years of A/R and/or collections experience required (B2B preferred)
• Experience with accounting software (QuickBooks, Sage, NetSuite, etc.) preferred
• Proficiency in Microsoft Office Suite, especially Excel and Outlook

Work Environment & Physical Requirements

• Office environment with occasional warehouse visits
• Warehouse areas may involve varying temperatures and noise levels
• Prolonged periods of sitting and working at a computer
• Occasional standing and walking within the office
• Frequent use of hands for typing and office equipment
• Ability to communicate information effectively
• Ability to observe details at close range

Our Core Values

We are seeking individuals who align with and grow through our shared values:

• Trust - Act with integrity and accountability
• Adaptability - Embrace change and continuous improvement
• Support - Collaborate and uplift others
• Teamwork - Work together toward shared success
• Energy - Bring passion and enthusiasm to your work

Why Join Us?

At TFSI, your ideas matter. You will be part of a collaborative, cross-functional environment where innovation, quality, and customer partnership drive success. We value continuous improvement, open communication, and investing in the growth of our people.