Accounts Receivable & Collections Specialist

About the role

The Accounts Receivable & Collections Specialist plays a crucial role within a team dedicated to delivering exceptional customer experiences and driving organizational performance. This position focuses on ensuring timely and accurate billing, effective cash collections, and strong customer account management, all while maintaining compliance with internal policies.

Responsibilities

• Reduce Days Sales Outstanding (DSO)

• Reconcile customer accounts, including researching short payments, deductions, and unapplied cash

• Partner with other Accounts Receivable team members, sales, and customers to resolve discrepancies and maintain accurate account status

• Maintain detailed account notes and accurate support files for payments, adjustments, and journal entries

• Monitor AR aging and ensure balances are accurate. Apply credits to open balances in a timely manner

• Avoids delays in processing billing and invoicing

• Assist with maintaining shared department inbox by responding to assigned tasks in a timely manner

• Manage a portfolio of customer accounts to ensure timely payment of outstanding invoices

• Conduct proactive collections outreach via phone and email

• Analyze aging reports and prioritize collection efforts to reduce past-due balances

• Negotiate payment plans and resolve payment disputes in a professional manner

• Coordinate with the AR Supervisor, AR Manager, and Collections Analyst to improve collections, including customer outreach and escalation of high-risk or delinquent accounts as needed

• Process improvement and compliance

• Identify opportunities to improve billing accuracy, collection efficiency, and customer experience

• Ensure compliance with internal controls, company policies, and audit requirements

• Support month-end close activities related to AR

Requirements

• BS or Associates degree in Accounting or Finance is preferred

• Minimum of 2+ years in accounts receivable, billing, or collections

• Strong knowledge of AR processes, billing systems, and collections practices

• Experience using ERP accounting platforms (Infor M3, SAP, Sage, Syspro)

• Experience using AR automation platforms such as BillTrust

• Excellent analytical skills

• Proven attention to detail

• Ability to multitask and prioritize workload

• Intermediate Microsoft Office (Word, Excel, Outlook) skills

• Ability to efficiently use a Windows-based computer

• Ability to prioritize and complete assignments accurately and in a timely manner

• Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment

• Strong interpersonal, organizational, oral, and written communications skills

• Able to read and communicate in English for safe and effective performance of the job and business operations

• Able to work independently, and with a team

• Able to pass a drug screen and criminal background check