Accounts Receivable and Collections Specialist

About the role

The Accounts Receivable and Collections Specialist I is responsible for ensuring customer accounts are properly billed, facilitating timely collections, providing excellent customer service, and promoting continuous improvements to the billing and collections process.

Responsibilities

• Ensure timely collection of open receivables by executing proper account management and utilizing various aging reports.
• Maintain strong, positive customer relationships and enhance/protect sales and profitability.
• Absorb daily activities such as responding to customer inquiries, providing invoice and statement copies as requested, setting up new customer accounts, managing customer's exemption certificates and other tasks as needed.
• Resolve billing, payment and dispute issues as they arise. Recommend advanced collection steps up to and including account closure for troubled accounts timely to minimize risk of loss.
• Provide daily support to our internal operations team through email, phone and in-person communications. Answer questions and assist with troubleshooting as needed.
• Review internal accounts receivable schedules for open items and communicate actions needed to internal operations team members.
• Participate in monthly reviews with leadership to discuss delinquent accounts and needed actions.
• Update existing policies and procedures as we enhance our processes with best practices and enhanced reports/activities for increased effectiveness and efficiencies.
• Ensure we exceed our internal and external customers' expectations by providing superior customer service.

Qualifications

• High school diploma or GED with at least two years of relevant collections experience.
• Positive attitude with a focus on taking care of our customers.
• Self-motivated individual contributor who is also a team player.
• Independent thinker with a strong sense of accountability for self and team.
• Strong organizational skills with great attention to detail.
• Natural problem solver with a self-starter mindset.
• Eagerness to improve processes and procedures.
• Proficient with Microsoft Office Applications, specifically Excel, Word and Outlook.
• Strong oral and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Proven ability to meet deadlines and follow-up on pending issues.

Other Relevant Information About This Role

• We are located at 75th Avenue, just south of the I-10.
• This is an in-person/on-site role. Remote work is not offered at this time.
• This is a full-time, hourly position paying $20-$22 per hour, DOE.
• This role is eligible for a performance-based collection incentive paid monthly. The specific range will be determined based upon the complexity of the receivable portfolio assigned. The expected equivalent for this incentive is an additional $2-$8 per hour.