Accounts Receivable & Collections Specialist

Responsibilities

• Manage a portfolio of customer accounts and monitor aging reports
• Conduct collection calls and email follow-up regarding past-due balances
• Research and resolve billing discrepancies, payment issues, and account disputes
• Maintain detailed collection notes and customer communication records
• Reconcile customer accounts and apply cash receipts accurately
• Collaborate with customers, sales teams, and internal departments to resolve outstanding issues
• Prepare and distribute account statements and aging reports
• Monitor payment trends and escalate high-risk accounts as needed
• Assist with month-end reporting and accounts receivable reconciliations
• Maintain professionalism while balancing customer service and collection objectives
• Utilize Excel to analyze data, track payments, and manage receivable activity

Qualifications

• 2+ years of Accounts Receivable, Collections, Customer Service, or related experience
• Strong verbal and written communication skills
• Comfortable making high-volume outbound collection calls
• Proficiency in Microsoft Excel and accounting systems
• Strong attention to detail and problem-solving abilities
• Ability to prioritize workload and manage multiple accounts simultaneously
• Professional, persistent, and customer-focused approach