Accounts Receivable & Collections Specialist

Position Summary

Suite Living Senior Care is seeking a detail-oriented Accounts Receivable & Collections Specialist to join our Corporate Office in White Bear Lake, MN.

Key Responsibilities

• Monitor and manage outstanding accounts receivable balances across multiple entities.
• Contact residents, families, responsible parties, and payors regarding past-due balances in a professional and customer-focused manner.
• Research account discrepancies and work collaboratively with internal teams to resolve billing and payment issues.
• Document collection efforts, payment arrangements, and account activity accurately.
• Follow established collection policies and procedures while maintaining positive customer relationships.
• Assist with monthly accounts receivable reporting and aging reviews.
• Aid in resident billing processes across multiple entities.
• Support invoice generation, account adjustments, and billing-related inquiries.
• Serve as backup support for billing team functions as needed.
• Cross-train on additional billing responsibilities to provide coverage during employee absences.
• Complete other accounting and administrative duties as assigned.

Qualifications

• A High School Diploma or equivalent required; an Associate's or Bachelor's Degree in Accounting, Finance, Business, or related field preferred.
• Minimum of 1 year of experience in Accounts Receivable, Collections, Billing, or related accounting functions preferred.
• Experience working with accounting software; Sage experience preferred but not required.
• Intermediate proficiency in Microsoft Office, including Excel.
• Strong communication, customer service, and problem-solving skills.
• Ability to handle sensitive financial conversations professionally and effectively.
• Excellent organizational skills with strong attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.