Accounts Receivable / Collections Specialist

About the role

Pro Mach is seeking a Collections Specialist to join their Labeling and Coding Team to reduce aging receivables and enhance the cash conversion cycle.

Responsibilities

• Communicate with customers via calls and/or correspondence to collect on past due invoices.
• Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
• Responsible for monitoring and maintaining customer calls, account adjustments, and small balance write offs.
• Accountable for reducing delinquency for assigned customer accounts.
• Enlist the efforts of the Division Controller, Sales Team and Management when necessary to accelerate the collection process.
• Communicate and follow up effectively with the Division Controller and Division Management regarding the status of customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with the Division, Customers and AR Team.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

Requirements

• Two or Four-year degree in Accounting or related field
• 2+ years’ experience in collections; experience handling multiple regions and/or divisions preferred
• Knowledge of billing and collections procedures
• Accounts Receivable knowledge/experience a plus
• Strong attention to detail, goal oriented
• Intermediate knowledge of Excel; spreadsheets, pivot tables and import/export files
• Intermediate knowledge of ERP and/or Accounting software programs
• Excellent customer service and relationship management skills
• Excellent written and verbal communication skills
• Ability to prioritize and manage multiple responsibilities
• Good organizational skills, self-motivated, requires minimal supervision

Benefits

• Comprehensive medical/dental programs
• Life insurance
• Generous paid time off program
• Retirement savings plan with a company match
• Eligibility for benefits on the first day of employment