Accounts Receivable/Collections Specialist

Onsite in Englewood. Urgently hiring.

About the role

A growing, multi-location service organization is seeking an Accounts Receivable Specialist to manage collections, cash application, and accounts receivable activities across multiple business units. This role is responsible for reducing outstanding receivables, maintaining accurate customer accounts, supporting month-end close, and partnering with internal teams to improve cash flow. The ideal candidate is organized, proactive, customer-focused, and comfortable balancing persistent collections efforts with strong relationship management.

Responsibilities

• Manage the full collections process by contacting customers regarding past-due balances through phone, email, statements, and other communication methods.
• Resolve customer account issues, payment discrepancies, and billing questions while negotiating payment commitments when needed.
• Monitor aging reports, prioritize delinquent accounts, and provide regular updates on collection activity.
• Partner with operations, project accounting, and branch teams to resolve outstanding balances and improve collection efforts.
• Apply customer payments accurately, including checks, ACH, and credit card transactions, and research unapplied cash, short payments, overpayments, and payment discrepancies.
• Distribute customer statements and maintain accurate customer account records.
• Assist with month-end close by reconciling cash receipts, supporting accounts receivable reporting, and reviewing aging activity.
• Help improve and standardize accounts receivable and collections processes to increase efficiency and reduce outstanding receivables.
• Maintain detailed documentation of customer communications, payment commitments, and collection activity.

Requirements

• 2+ years of experience in accounts receivable, billing, or commercial collections.
• Knowledge of accounts receivable processes, aging reports, cash application, and customer account management.
• Strong communication and customer service skills with the ability to work effectively across multiple departments.
• Proficiency with Microsoft Excel and ERP/accounting software.
• Professional, proactive, and solution-oriented approach to problem solving.
• Experience within construction, roofing, home services, or another project-based or multi-entity environment is a plus.
• Experience with collections reporting, aging analysis, dispute resolution, and cash application is preferred.
• Familiarity with NetSuite, Smartsheet, Dataforma, or similar business systems is beneficial.

Pay

$65,000 - $75,000 per year

Benefits

• Performance-based bonus opportunity
• 401(k) + company match
• Multiple comprehensive health, dental, & vision plans
• Generous PTO
• Paid holidays
• Paid sick leave