Accounts Receivable Clerk - Collections

Essential Duties And Responsibilities

• Contact customers via phone, email, and written communication to collect past-due balances.
• Review customer accounts to identify delinquent balances and determine appropriate collection actions.
• Maintain detailed and accurate collection notes and account documentation.
• Work with customers to resolve billing discrepancies, short pays, deductions, and disputes.
• Process and apply customer payments accurately and timely.
• Monitor payment trends and escalate high-risk or non-responsive accounts as needed.
• Prepare aging reports and support collection-related metrics and reporting.
• Collaborate with Sales, Customer Service, and Pricing teams to resolve account issues.
• Ensure compliance with company credit and collection policies.
• Absorb and respond to customer inquiries and complaints.

Basic Requirements

• At least a high school diploma or general education degree (GED).
• At least 1 year of accounts receivable experience including automated receivable systems and spreadsheet applications.
• At least 1 year of collections experience.
• SAP and AS400 Rams Ross experience preferred.

Competencies

• Communication: Communicate clearly and effectively through multiple channels – oral, written, visual, and non-verbal – ensuring our messages are understood and delivered appropriately, whether in-person or digitally.
• Accountability: Take responsibility for actions and anticipate challenges before they arise. Solve problems both within and outside of departments, proactively addressing issues as they occur.
• Customer Focused: Prioritize understanding and meeting both internal and external customer needs. Ensure high levels of satisfaction and loyalty by anticipating customer requirements and striving for exceptional service.
• Initiative: Proactive in identifying opportunities and addressing potential threats. Act independently and decisively, rather than waiting for situations to demand action.
• Problem-Solving: Possess the ability to identify and address complex issues with minimal guidance. Skilled at analyzing challenges and finding practical, effective solutions.
• Collaboration: Take responsibility for deliverables while also supporting others to ensure that collective goals are met. Able to work harmoniously with others toward a common goal, recognizing and valuing each person’s contributions, is fundamental to successful collaboration.

Physical Demands

• Regularly sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear.
• Frequently stand and walk.
• Occasionally lift and/or move up to 10 pounds.

Work Environment

• Normal office environmental conditions.
• Noise level for the work environment would be considered in the moderate range (example: computers, printers, light traffic).