Accounts Receivable Clerk

About the role

As part of the Accounting team, you will support the financial operations of the property by ensuring timely billing, accurate accounts receivable processing, credit card reconciliation, and collection activities. Reporting to the Controller or Assistant Controller, you will work closely with Finance, Front Office, and other operational departments to help maintain financial accuracy and exceptional service standards.

Responsibilities

• Process and maintain accounts receivable records, ensuring all direct billing accounts are accurate and properly transferred and filed.
• Prepare and distribute billing statements, supporting documentation, aging reports, and collection correspondence in accordance with departmental standards.
• Reconcile payments received against billing records, investigate discrepancies, and ensure accurate account posting.
• Review, process, and reconcile credit card transactions while ensuring compliance with banking and accounting procedures.
• Research and resolve guest billing disputes, chargebacks, returned checks, and credit card inquiries in a timely and professional manner.
• Support advance deposit processing, refunds, travel agency commission payments, and month-end closing activities.
• Conduct audits of accounting transactions and records to ensure all supporting documentation is complete and accurate.
• Maintain strong collaboration with colleagues across departments while upholding confidentiality and service excellence standards.

Requirements

• You have accounting experience, with hospitality or resort experience considered an advantage.
• You are highly detail-oriented and able to manage financial information with speed, accuracy, and confidentiality.
• You are comfortable working with accounting systems, spreadsheets, and computer-based financial applications.
• You have strong numerical and analytical skills and enjoy identifying and resolving discrepancies.
• You can effectively prioritize multiple tasks, stay organized, and meet deadlines with minimal supervision.
• You communicate professionally in English, both written and verbal, and additional language skills are beneficial.
• You work collaboratively with colleagues across departments and contribute positively to a team environment.
• You remain calm under pressure and use sound judgment to resolve issues and support guest satisfaction.

Benefits

• Medical coverage
• Retirement benefits
• Paid time off
• Complimentary room nights
• Learning and development opportunities
• Global career opportunities
• Industry-leading paid parental leave supporting eligible associates across all paths to parenthood