Accounts Receivable & Collections Clerk

Responsibilities

• Monitor aging reports daily and conduct outreach to pastdue customers via phone, email, and written correspondence.
• Initiate collection activity on delinquent accounts; establish payment plans when appropriate.
• Generate and send reminder notices, demand letters, and formal collection escalations as necessary.
• Review, research, and resolve AR discrepancies, shortpays, credit memos, and unapplied payments.
• Document collection activity, customer communication, and resolution outcomes in the accounting system.
• Cookorate with Sales, Customer Service, and Operations to resolve invoice disputes or delivery-related issues impacting payment.
• Submit corrections to credit reporting or customer records when necessary.
• Billing & Receipts
• Process customer invoices accurately in accordance with terms and shipping documentation.
• Record incoming payments (checks, ACH, wire, credit card) and ensure proper allocation to accounts.
• Prepare bank deposits and support daily cash posting.
• Maintain detailed customer account files and digital documentation in alignment with audit practices.

Requirements

• Strong knowledge of accounts receivable, invoicing, and collections practices.
• Excellent communication skills; able to address late payments professionally and tactfully.
• Ability to interpret account histories, reconcile balances, and recommend resolution paths.
• Skilled in Microsoft Excel, accounting systems, and digital documentation.
• Strong time management with the ability to prioritize multiple accounts and deadlines.
• Critical thinking, problem resolution, and followthrough to completion.

Qualifications

• High School Diploma or GED required; Associate’s or Bachelor’s in Accounting/Finance preferred.
• 23 years of A/R and/or collections experience required, preferably in a business-to-business environment.
• Experience with accounting software (QuickBooks, Sage, NetSuite, etc.) preferred.
• Proficiency in Microsoft Office Suite, especially Excel, Outlook, and reporting formats.