Accounts Payable Supervisor

Key Responsibilities

• Review, process, and support verification of invoices to ensure accuracy and timely payment
• Act as a second-level escalation point for complex AP issues, including vendor payment inquiries and discrepancies
• Investigate and resolve issues across invoice processing, payments, and vendor setup
• Support payment batch review and approval as needed
• Handle escalated vendor and internal stakeholder inquiries related to procure-to-pay processes
• Partner with internal teams (e.g., Operations) to resolve payment or invoice issues
• Communicate clearly and professionally with vendors regarding payment status and issue resolution
• Manage and respond to assigned AP tickets within defined service levels
• Prioritize workload effectively to ensure timely resolution of escalations
• Support continuous improvement of ticketing and workflow processes
• Identify process gaps and opportunities to improve efficiency, particularly within global and LATAM operations
• Support documentation and adherence to SOX-compliant processes and controls
• Aid in reducing manual work through process enhancements and system improvements
• Assist with training documentation and cross-functional knowledge sharing
• Primarily support LATAM AP operations, including vendor and banking-related issues
• Cross-train to provide coverage across North America and other regions as needed
• Participate in process improvement initiatives and special projects
• Provide support for system or process rollouts and enhancements

Qualifications

• 5+ years of experience in Accounts Payable, finance, or a related field
• Bachelor’s degree preferred
• Preferred Skills & Experience: Bilingual in Spanish and English (strongly preferred), Experience supporting LATAM operations or banking environments, Familiarity with ERP systems (e.g., Oracle, Coupa)
• Strong problem-solving and analytical skills
• Ability to work independently in a fast-paced, ticket-driven environment
• Strong communication skills for vendor and stakeholder interaction