Accounts Payable Customer Service Analyst

Responsibilities

• Responsible for Analyzing vendor statements and providing detailed data to AP Processors to improve productivity.
• Review VIM data to flag any duplicates.
• Resolve escalated issues related to invoice processing and payment.
• Manage vendor credit application requests and get proper authorization before sending them to the vendor.
• Ensure all vendor accounts are in good standing to avoid any service interruptions.
• Manage no-receiver report and communicate all unmatched invoices with IOs to improve invoice processing efficiency.
• Identify areas of improvement within the accounts payable process.
• Establish and manage good relationships with Stakeholders, addressing all inquiries.
• Maintain oversight of Team productivity on invoice processing and iReq cases and assist the team with prioritization.
• Provide training to AP Processors as needed.
• Act as a backup for managing iCare cases.
• Manage all large vendor communications.
• Escalate issues to DSMs and Buyers as needed.

Requirements

• College degree is preferred with 6+ years of experience in Accounts Payable, preferably in a lead or supervisory role.
• Strong analytical skills with expert Excel experience.
• Able to balance multiple tasks in a high-volume environment.
• Self-motivated, team player.
• Able to work effectively and communicate well with all levels within an organization.
• Able to follow company procedures.
• High degree of attention to detail and desire to deeply understand all aspects of a process and system.
• Demonstrated ability to independently manage time, organize and prioritize tasks effectively, and ability to meet deadlines with minimal supervision.

Qualifications

College degree is preferred with 6+ years of experience in Accounts Payable, preferably in a lead or supervisory role.

Skills

• Strong analytical skills with expert Excel experience.
• Able to balance multiple tasks in a high-volume environment.
• Self-motivated, team player.
• Able to work effectively and communicate well with all levels within an organization.
• Able to follow company procedures.
• High degree of attention to detail and desire to deeply understand all aspects of a process and system.
• Demonstrated ability to independently manage time, organize and prioritize tasks effectively, and ability to meet deadlines with minimal supervision.

Benefits

• 401(k) Profit Sharing
• Medical, Dental, Vision & More!
• Final compensation will be determined based upon experience and skills and may vary based on location.