Accounts Payable Analyst (Charlotte, NC)

What You'll Do

• Exception Management & Issue Resolution
• Research, investigate, and resolve invoice, payment, vendor, and workflow exceptions across the Accounts Payable process.
• Perform root cause analysis on recurring discrepancies and operational issues.
• Partner with internal stakeholders and vendors to drive timely issue resolution.
• Monitor exception queues and ensure compliance with established service level agreements (SLAs).
• Identify and escalate systemic issues impacting invoice processing and payment execution.
• Variance Analysis & Operational Reporting
• Analyze Accounts Payable exception data and operational trends to identify opportunities for workflow efficiency, automation, and process standardization, resulting in improved accuracy and reduced exception volumes.
• Create and monitor key performance indicators (KPIs) and communicate findings for future improvements.
• Process Improvement & Continuous Improvement
• Identify opportunities to streamline processes, reduce exception volumes, and improve operational efficiency.
• Participate in automation and system enhancement initiatives.
• Develop recommendations to improve controls, workflows, and data quality.
• Document process improvements and support implementation efforts.
• Cross-Functional Support & Special Projects
• Participate in special projects and strategic initiatives as assigned.
• Provide analytical support for presentations and ad hoc requests.
• Collaborate with Procurement, Treasury, Accounting, Vendor Maintenance, and Operations teams.
• Support system testing, UAT activities, and process documentation.

Requirements

• Associates or Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred; equivalent work experience considered.
• 1-2 years of accounts payable or general accounting experience.
• Experience with ERP systems (e.g., Cognizant ERPs, Infor FSM, SAP, Oracle, NetSuite, Dynamics, Coupa).
• Proficiency in Microsoft Excel, including pivot tables and VLOOKUPs.
• Proven experience investigating exceptions, identifying underlying causes, and implementing corrective actions to prevent recurrence.
• Ability to gather, interpret, and analyze information from multiple systems and stakeholders to resolve discrepancies and drive resolution.
• Experience analyzing high-volume transaction environments.
• Strong analytical skills with the ability to interpret large data sets and identify trends.