Accounting Services Manager (VBFL81726)

About the Company

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states and Washington DC. We serve a diverse client base including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities, as well as nationally renowned developer and builder clients. Ranked #3 out of 5,000+ firms in the community management industry, RealManage delivers exceptional solutions at competitive prices using cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in client interactions, continuously measuring performance to drive rapid improvement. Our workplace culture promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

RealManage is a values-based company guided by the following principles:

• Integrity: We always do the right thing.
• Respect: For our customers, employees, and company; mutual respect is the cornerstone of every RealManage relationship.
• Selflessness: More than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: We are a professional services company; people do business with people they like.
• Always Improving: Never satisfied, always learning and growing; one is either getting worse or getting better—never staying the same.

About the Role

The Accounting Services Manager is responsible for client service and management of a team of accounting professionals while providing accounting, cash management, financial reporting, and financial management consultation services for a large portfolio of community association clients. This role ensures professional services and outstanding customer satisfaction in line with service level agreements and the company’s guiding principles.

Responsibilities

• Adhere to the company’s guiding principles and respond to all calls/emails within 24 hours.
• Maintain up-to-date knowledge of state and regulatory statutes that apply to common interest realty associations.
• Ensure completion and compliance with client contractual service deliverables, including review and approval of monthly financial reports and annual budgets.
• Maintain a high level of client satisfaction and retention.
• Mentor, train, and develop staff to ensure high performance and professional growth.
• Handle new client integration planning and staff mentoring.
• Develop and implement department and client community SOPs and internal controls.
• Resolve and troubleshoot escalated issues.
• Coordinate with other CiraConnect Shared Services departments providing AP Lockbox, AR Lockbox, Property Conveyance Lockbox, Delinquent Account Collections, Audit-Tax, Insurance Corporate, Information Technology, and Transition services in the delivery of overall financial management services.
• Assist with prospective client proposals.
• Provide financial consultation with property managers, general managers, and community Board of Directors.
• Become a “subject matter expert” in the CiraConnect technology platform for accounting and financial management.
• Recommend and implement process improvements.
• Foster a collaborative and supportive work environment.
• Continuously seek ways to improve operational efficiency and effectiveness.
• Attend monthly meetings and training sessions as required.
• Conduct business with the highest standards of personal, professional, and ethical conduct.
• Analyze and handle a variety of situations that could otherwise become potential problems.
• Prioritize and complete various projects and other work-related tasks as needed.