Accounting Clerk

Responsibilities

• Act as a key player in the customer satisfaction and quality assurance process by handling inbound concerns and proactively following up with customers
• Investigate service quality issues including pricing, damages, and technician performance
• Document and track all customer complaints and QA trends in a timely and detailed manner
• Cookordinate resolutions by working closely with local service center teams and leadership
• Review and respond to customer satisfaction surveys, especially negative feedback
• Deliver quality insights and provide quarterly complaint analysis by branch and region
• Ensure service consistency and continuous improvement in the customer experience

Qualifications

• 1–2 years of customer service or call center experience
• 4–8 years of experience in quality control, inside sales, or a similar customer-focused role
• Knowledge of residential construction trades. HVAC and Plumbing trades preferred
• Exceptional communication skills and attention to detail
• Strong computer and documentation skills
• A proactive mindset, dependable attitude, and commitment to quality outcomes

Pay

Pay Range: $22.00-$25.00 hour

Schedule

Monday-Friday/8:00 am-5:00 pm