Account Technician - Meter Services

About the role

The City of Fort Worth is seeking a detail-oriented, customer-focused Account Technician to support the accuracy of water billing and account records. This position plays an important role as a software end-user in validating customer account information, dispatching and processing work orders, and ensuring accurate meter-related data in the City’s billing and service systems.

Responsibilities

• Dispatch work orders to field staff; investigate, route, and prioritize service requests throughout the service area
• Monitor system-generated reports to detect and respond to system issues, missing or incorrect data, or service discrepancies
• Review, enter, and maintain account, meter, and service data in multiple software systems
• Generate and track work orders for service requests, account corrections, and field investigations
• Perform data quality checks to ensure meter readings used for billing and account information is accurate, complete, and properly documented
• Collaborate with field crews, billing teams, and water development staff to ensure accurate meter readings and service records
• Review Geographical Information System and utility maps to confirm the location of meter-related infrastructure
• Participate in training new staff and supporting special projects involving meter data and customer analytics
• Support special projects, audits, and process improvements as assigned

Requirements

• Associate’s degree with major course work in accounting, finance, business administration, or related fields
• One (1) year of experience in customer service, data entry, account maintenance, work order processing or related administrative support
• Experience with AMI systems, especially RNI and MDMS platforms
• Familiarity with billing systems, customer relations management software, or other asset/work order management platforms
• Background in data entry, work order or invoice QA/QC, and record keeping
• Bilingual in English and Spanish is a plus
• Experience in dispatching, service coordination, or queue management in an in-office environment

Qualifications

• Associate’s degree with major course work in accounting, finance, business administration, or related fields
• One (1) year of experience in customer service, data entry, account maintenance, work order processing or related administrative support
• Experience with AMI systems, especially RNI and MDMS platforms
• Familiarity with billing systems, customer relations management software, or other asset/work order management platforms
• Background in data entry, work order or invoice QA/QC, and record keeping
• Bilingual in English and Spanish is a plus
• Experience in dispatching, service coordination, or queue management in an in-office environment

Skills

• Keen eye for detail
• Data-driven problem solving
• Customer service focus
• Software end-user experience
• Technical skills and innovation

Benefits

• 11 Paid Holidays
• Medical
• Dental
• Vision
• Paid Time Off
• Pension Plan
• Professional Development Opportunities

Pay

Pay Range: $18.98 - $23.72/hr.

Schedule

Workdays & Hours: - Monday – Friday 9:30am – 6:30pm - Monday – Friday 7:00am – 4:00pm - Some overtime and weekends

Conditions of Employment

• The City of Fort Worth is proud to be an Equal Employment Opportunity employer.
• The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.