Account Support Specialist , COOPER LIGHTING SOLUTIONS

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we'll transform our industry, making a lasting difference for brighter lives and a better world.

About the role

This is an exciting job opportunity for you as an Accounts Support Specialist in Peachtree City, GA, or US home-based, with Cooper Lighting Solutions, a business unit of Signify, the world leader in lighting. Work under limited supervision with considerable latitude to resolve customer issues internally and externally.

• Effectively manage Service Level Agreements (SLAs) by ensuring requests are coordinated and prioritized per contract.
• Utilize effective problem-solving skills, clear communication, and appropriate interpersonal interactions to execute SLAs.
• Work with Account Executives, Solutions Architects, and Capture Management on proposal/bid response.
• Formulate Project Take Offs, Competitive Product Cross, and identify local codes and standards.

Qualifications

• Bachelor's degree in a related field
• 2+ years of experience in customer support, service, applications, or estimation in a comparable environment
• Experience with lighting controls, Lumineers, and/or electrical products highly preferred
• Excellent organizational, communication, problem-solving, documentation, reporting, and effective writing skills
• Ability to influence customers and stakeholders
• Must be legally authorized to work in the United States without current or future company sponsorship needs.

Pay & benefits

Salary: $67,200 - 98,549 based on experience. Bonus target opportunity: 5%.

Benefits Overview:

• Company subsidized benefits plan offerings that include Medical, Health Savings Account, Dental, 401K retirement plan with company match, Employee Stock Purchase Plan (ESPP), Paid Time Off, including paid vacation, holidays/personal days, tuition reimbursement and products discounts.
• Ability to purchase supplemental benefits that include supplemental life insurance, dependent life insurance, vision insurance and Accidental Death & Dismemberment insurance, health care flexible spending account and dependent care flexible spending account.