Account Support Specialist

About the role

The Account Support Specialist plays a crucial role in supporting and helping manage assigned customer accounts within Blue Chip Group's Beverage Division. This position combines relationship management, business analytics, and cross-functional execution, providing hands-on exposure to how customer partnerships operate inside a 24-hour production facility.

Responsibilities

• Serve as a day-to-day contact supporting assigned customer accounts
• Build professional customer relationships through responsive communication and follow-through
• Aid in onboarding new customers and new product launches
• Maintain accurate customer documentation, product specifications, and account records
• Cook up customer requests, samples, and project timelines
• Identify and resolve customer issues by coordinating with internal teams
• Support development and validation of customer quotes and pricing
• Compare quoted costs to actual production results and identify variances
• Aid in monitoring account margins and overall financial performance
• Develop and maintain Excel-based tools for account tracking and reporting
• Ensure customer accounts operate efficiently and profitably
• Collaborate daily with Operations, Quality, Supply Chain, and Finance teams
• Coordinate production readiness to meet customer expectations and timelines
• Investigate and resolve customer-related issues or complaints
• Aid in preparing account reports and updates for customers and internal stakeholders
• Maintain organized records of account activity and documentation
• Identify opportunities to improve workflows, communication, and reporting accuracy
• Aid in developing dashboards and reporting tools that improve account visibility and decision-making
• Support process improvements using automation, digital tools, and AI-supported technologies

Qualifications

• Minimum Qualifications: Bachelor’s degree in Business, Supply Chain, Finance, Analytics, or a related field (recent or upcoming graduate encouraged to apply)
• Strong analytical and problem-solving skills
• Advanced Excel proficiency, including: Pivot tables, VLOOKUP/XLOOKUP, Data reconciliation and validation, Report or dashboard creation
• Strong organizational skills and attention to detail
• Effective written and verbal communication skills
• Ability to work in a fast-paced, production-driven environment

Preferred Qualifications

• Internship or project experience involving customer interaction, operations, supply chain, or analytics
• Interest in manufacturing, CPG, or beverage industries
• Exposure to ERP or CRM systems
• Experience improving workflows or using digital/automation tools
• Demonstrated ability to balance analytical work with collaborative teamwork