Account Support Specialist

Location: United States — 100% Remote
Job Type: Full Time

About the role

Smartly Technologies is adding an Account Support Specialist to its team supporting managed IT, cybersecurity, cloud services, software and web delivery, technical support, systems, data, projects, and customer service. The Account Support Specialist will coordinate client or account support, follow-up, and service delivery. The opening is full time, fully remote, and open to candidates throughout the United States.

Responsibilities

• Serve as a consistent point of contact for assigned customers or internal account teams.
• Maintain accurate account notes, contact information, service history, tasks, and next steps in the CRM.
• Coordinate routine requests, status updates, deliverables, and follow-up across internal teams across managed IT and technical delivery.
• Monitor open items and service commitments and escalate delays, risks, or unresolved customer issues.
• Prepare account summaries, meeting notes, usage or service updates, and other customer-facing information while supporting managed IT and technical delivery.
• Identify recurring questions or service gaps and share them with the appropriate team for improvement.

Requirements

• Strong customer communication, organization, documentation, and follow-up skills.
• Comfort using CRM systems, spreadsheets, email, video meetings, and shared task tools.
• Ability to manage multiple accounts or requests without losing deadlines or documentation.
• Professional judgment when escalating service problems or customer concerns.
• Strong attention to detail and a dependable customer-service mindset.
• A pre-employment background check is required.

Pay

$58,000 - $65,500 per year

Schedule

Full Time
100% Remote — United States