Account Support Specialist

Location: United States — 100% Remote
Job Type: Full Time

About The Job

Holidays Travel Cia Ltda. has a full-time opening for an Account Support Specialist supporting domestic and international travel advisory, reservations, itinerary planning, customer service, and travel sales. In day-to-day work, you will coordinate client or account support, follow-up, and service delivery. This opening is full time, 100% remote, and open to candidates throughout the United States.

Responsibilities

• Serve as a consistent point of contact for assigned customers or internal account teams.
• Maintain accurate account notes, contact information, service history, tasks, and next steps in the CRM.
• Coordinate routine requests, status updates, deliverables, and follow-up across internal teams across travel advisory and reservations.
• Monitor open items and service commitments and escalate delays, risks, or unresolved customer issues.
• Prepare account summaries, meeting notes, usage or service updates, and other customer-facing information while supporting travel advisory and reservations.
• Identify recurring questions or service gaps and share them with the appropriate team for improvement.

Requirements

• Strong customer communication, organization, documentation, and follow-up skills.
• Comfort using CRM systems, spreadsheets, email, video meetings, and shared task tools.
• Ability to manage multiple accounts or requests without losing deadlines or documentation.
• Professional judgment when escalating service problems or customer concerns.
• Strong attention to detail and a dependable customer-service mindset.
• A pre-employment background check is required.

Pay

Base salary: $57,000 - $64,500 per year