Account Support Specialist

About the Role

This position supports the day-to-day customer, administrative, operational, or business workflows associated with Urban Park Services. The Account Support Specialist provides clear, timely support to customers or clients while keeping records and next steps organized. This is a full-time, 100% remote role open to candidates in the United States.

Responsibilities

• Responding to customer or client questions through approved phone, email, chat, or online systems.
• Documenting conversations, requests, status changes, and promised follow-up accurately.
• Coordinating with the appropriate internal or external contact when a request needs additional action.
• Closing the loop on routine issues so customers know what happened and what comes next.

Qualifications

• Professional, patient communication.
• Accurate notes and recordkeeping.
• Ability to manage several open requests and follow-ups.
• Sound judgment about routine resolution versus escalation.
• Comfort applying these habits to account support responsibilities rather than treating the work as generic administrative support.

Training on company-specific processes or systems may be provided where appropriate.

Pay

Base compensation: $38,000–$52,000 per year, depending on experience and qualifications.

Schedule

Full-time, 100% remote within the United States.