Account Support Specialist

About the role

Bluestone Trading Co Inc. is looking for a dedicated Account Support Specialist to join our team in our Lyndhurst office. The primary focus of this role is to offer unparalleled customer service and create an experience that keeps our clients coming back. This person will drive customer satisfaction by fielding inquiries and assisting regular accounts.

Responsibilities

• Manage inbound customer communications: Answer incoming calls and emails to assist customers and suggest products based on their needs.
• Provide support to the outside sales team: Assist the team by responding to requests and filling orders while they are out of the office.
• Consult with customers for success: Advise customers on how to successfully leverage our products based on their unique needs.
• Maintain working product knowledge: Become a product expert to ensure information given to customers is accurate, up-to-date, and strategic.
• Track interactions in Salesforce: Record customer interactions in our internal system for cross-functional awareness and relationship development.

Requirements

• 3+ years of proven experience in a customer service or related role.
• Excellent written and verbal communication skills.
• Capacity to manage time and stay highly organized.
• Ability to work independently and collaboratively within a team.
• Computer literacy.
• High school diploma required; Bachelor's degree preferred.
• Bonus: 1+ year of jewelry experience.
• Experience using a CRM, Salesforce preferred

Schedule & Compensation

• Schedule: Full-Time, Standard Business Hours (Monday–Friday 9:30am to 6:00pm)
• Pay Range: $45,000 – $55,000 per year, including 100% employer paid healthcare.

Benefits

• Paid Health Insurance
• 401(k) with Profit Sharing
• PTO & Paid Holidays
• Short-Term (STD) & Long-Term Disability (LTD)

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.