Account Support Specialist

Brook + Whittle, one of the fastest-growing sustainable printing solutions companies, is seeking a full-time Account Support Specialist. This is a unique opportunity for a self-motivated candidate eager to learn and contribute to a high-performing team. The role requires strong communication, organization, and the ability to deliver high-quality work in a timely manner.

Responsibilities

• Act as an effective liaison between customers, sales, graphics, manufacturing, vendors, and management to ensure clear communication of customer expectations.
• Serve as the primary contact for assisting customers via phone, email, webinar, and occasional site visits.
• Communicate daily with customers regarding projects, open orders, timelines, deliverables, and other service-related topics.
• Process orders and send acknowledgments to clients, confirming job details, pricing, and shipping dates.
• Facilitate customer project meetings with cross-functional departments to deliver a quality product that meets or exceeds expectations.
• Interact with the Art Department for customer artwork preparation.
• Arrange color samples and job documents to support manufacturing workflow.
• Monitor open orders and proactively communicate about anticipated delays or additional information needed.
• Track shipped orders and forward copies of BOL, packing slips, and COA documentation to customers.
• Confer with production, shipping, and warehouse teams to expedite or trace missing or delayed shipments.
• Maintain customer profiles, item specifications, and account-related documents.
• Receive customer complaints and coordinate resolution with the Quality Department.
• Participate in training seminars, meetings, and activities to improve service quality and customer satisfaction.
• Prepare and maintain various reports as needed.

Requirements

• Associate's degree strongly preferred.
• 2+ years of experience in PS printing, manufacturing, or a related business environment preferred.
• 2+ years of experience managing client accounts and relationships required.
• Proficiency in reading, writing, speaking, and understanding English.
• Competency in Microsoft Office Suite.
• Previous experience or understanding of flexible packaging products is a plus.

Skills

• Strong verbal and written communication skills.
• Detail-oriented with excellent planning and organizational abilities.
• Deadline-focused with critical thinking and problem-solving aptitude.
• Ability to work independently and take initiative.

Physical Demands

• Routine use of standard office equipment such as computers, phones, photocopiers, and filing systems.
• Fast-paced environment; role is partly sedentary, requiring sitting or standing for extended periods.
• Significant time spent on the production floor, requiring safety shoes and glasses.

Pay

$55,000–$65,000 annually.