Account Support Specialist

Position Summary

The Dealer Representative serves as the primary point of contact for dealer partners, delivering exceptional customer service while ensuring accurate and timely resolution of inquiries and issues. This role requires strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate is highly collaborative, proficient in Excel and NetSuite, and committed to providing prompt follow-up and outstanding dealer support.

Key Responsibilities

• Serve as the main contact for dealer partners, responding to inquiries and requests in a professional and timely manner.
• Investigate and resolve customer and dealer issues, ensuring a positive customer experience and satisfactory outcomes.
• Maintain accurate records and documentation within NetSuite and other company systems.
• Utilize Excel to analyze data, generate reports, and support business operations.
• Follow up proactively with dealers and internal teams to ensure issues are resolved completely and on time.
• Collaborate cross-functionally with Sales, Operations, Finance, and Customer Service teams to address dealer needs and improve processes.
• Monitor order status, account information, and dealer requests to ensure accuracy and efficiency.
• Identify process improvement opportunities and recommend solutions to enhance dealer satisfaction.
• Maintain a high level of attention to detail when reviewing orders, data, and customer communications.
• Meet service-level expectations while managing multiple priorities and deadlines.

Qualifications

• 2+ years of customer service, dealer support, account management, or related experience.
• Strong problem-solving and critical-thinking skills.
• Advanced proficiency in Microsoft Excel, including data analysis, reporting, and spreadsheet management.
• Experience using NetSuite ERP or similar business management software.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.
• Able to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Proven ability to work collaboratively across departments and build positive relationships.
• Self-motivated with a customer-focused mindset and commitment to follow-through.

Preferred Qualifications

• Experience supporting dealer networks, distributors, or channel partners.
• Familiarity with order management, account maintenance, and ERP systems.
• Experience in manufacturing, distribution, or consumer products industries.

Key Competencies

• Customer Service Excellence
• Attention to Detail
• Problem Solving
• Communication Skills
• Relationship Management
• Follow-Up and Accountability
• Collaboration and Teamwork
• Data Accuracy and Analysis
• Time Management
• Adaptability