Account Support Coordinator - Multiple Positions!
About the role
Lake Air Products is a fast-growing contract manufacturer serving medical, aerospace & defense, industrial markets and more. We are committed to quality, performance, and building strong teams while proudly living by our Core Values: Customer Focus, Passion for Performance, and Right People – Best Teams.
Essential Duties & Responsibilities
- Serve as the primary point of contact for assigned customers, managing order status, schedule changes, customer inquiries, complaints, RMAs, and delivery communications to ensure exceptional customer service.
- Partner with Order Entry, Production, Scheduling, and Account Management to align customer requirements, production capacity, inventory availability, and delivery schedules.
- Maintain accurate customer records, interactions, performance metrics, and account activity within the CRM and ERP systems.
- Support continuous customer satisfaction by identifying opportunities for process improvements, escalating issues when appropriate, and providing backup support to the Account Management team.
Qualifications
- Must have knowledge of manufacturing process and scheduling of jobs
- Experience with Microsoft Office in a manufacturing environment
- Prior experience working in ERP systems (Epicor preferred)
- Must be a high-paced self-motivator who promotes teamwork among co-workers
- Must have the ability to multi-task and to deal with dynamic problems and variables
- Excellent communications skills
- High School diploma or equivalent required. Associates degree preferred
Benefits
- Competitive Pay
- Full Benefits
- 401(k) Employer Match
- Paid Time Off (PTO) and Holiday Pay
- Gym Reimbursement
- Tuition Reimbursement
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- Full Benefits
- 401(k) Employer Match
- Paid Time Off (PTO) and Holiday Pay
- Gym Reimbursement
- Tuition Reimbursement
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