Account Coordinator

Job Duties and Responsibilities

• Work with customers to resolve inquiries regarding Lumelight analytics platform
• Support customer questions related to stop loss tracking, plan financial tracking and projection, claim reporting, and chronic condition reporting
• Support customer workflows that require pulling and securely delivering Lumelight data
• Lead software testing of Lumelight system through specified scenarios during scheduled and unscheduled releases
• Lead projects - facilitating communication and flow of information for customers who are adding groups to Lumelight QA newly implemented groups comparing customer data against Lumelight data post setup
• Provide Subject Matter Expertise to the team in one of the areas of analytics, or health insurance knowledge

Skills and Desired Qualifications

• Time management enabling candidates to manage questions from multiple sources while maintaining quick resolution
• 2+ years’ experience using CRM systems such as SFDC, HubSpot, or Zoho for customer ticket management
• Communicate effectively and efficiently in a manner that builds rapport with both customers and associates
• Advanced or greater level knowledge using Microsoft products including Excel with demonstrated ability to do data validation, pivot charts, and record macros for troubleshooting
• Experience using Microsoft Outlook to manage incoming messages, schedule meetings, create and maintain rules
• Ability to lead a meeting, demonstrating and inspiring confidence to customers

Education and Experience

• A minimum of 3 years of administrative or client management experience
• Preferably healthcare, claims processing/adjudication
• Employee Benefit and Self-Funded Health Plan insurance knowledge a strong plus
• Health care related or prior claims auditing experience a plus
• Must be able to understand how specific health care benefits are to be administered by reviewing the client’s plan documentation, audit findings and administrator responses
• Proven excellence in the support and service to complex clients
• Superior project management, time management and organizational skills and the ability to quickly adapt to multiple priorities
• Demonstrated relationship building skills and presentation skills including engaging, persuading, and gaining credibility with senior executives within complex organizations
• Superior problem-solving ability with client-facing experience, preferably customer service experience
• Strong analytical critical thinking ability along with excellent written and verbal communication skills
• Strong ethical and professional conduct with a commitment to objectivity and confidentiality
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.) and video conferencing