Account Support Coordinator

Key Responsibilities

• Collaborate with sales to maintain a clean and accurate open order file.
• Communicate daily with sales, order management, and various operations departments to efficiently and accurately process, allocate and ship all customer orders based on specific retailer requirements.
• Resolve sales and operational inquiries/concerns professionally and in a timely manner.
• Maintain consistent contact with sales and operations teams regarding discrepancies, missing or incorrect order information, shortages, back in stock dates, etc.
• Maintain working knowledge of account logistics and retailer requirements.
• Contribute positively to team dynamic and manage up where necessary.
• Perform any other duties as assigned in support of the company needs and operations.

Qualifications For Success

• High School diploma and 2 years’ experience in sales support, account management, or a related role within the apparel industry or equivalent combination of education and experience.
• Proficiency in wholesale operations, import processes and distribution.
• Excellent skills in Microsoft Office including intermediate to advanced Excel and data management (sorting/V-lookup and Pivot Tables).
• Self-motivated individual must be able to prioritize and multi-task effectively when working independently or in a team.
• Must be analytical, detailed, and organized with excellent follow up skills.
• Excellent verbal and written communication skills.
• Ability to operate and succeed in a fast paced, rapidly changing environment while maintaining a poise and a positive attitude.

Employee Benefits

• Medical, Dental, and Vision Insurance
• Fitness Reimbursement
• Short-Term and Long-Term Disability Insurance (100% Employer Paid)
• Group-Term Life Insurance (100% Employer Paid)
• Employee Assistance Program (EAP)
• 401(k) Retirement Plan (with employer matching of up to 4.5%)
• Pet Insurance Coverage options
• Paid Time Off (PTO) and Sick Leave
• Bereavement Leave
• Flexible Spending Accounts (FSA) for healthcare and dependent care expenses
• Commuter Benefits
• Tuition Reimbursement
• Voluntary Life Insurance