Account Coordinator

About the role

The Account Manager at ODW Logistics is responsible for managing small to mid-sized customer accounts, providing exceptional service, and fostering strong relationships with both internal partners and external clients. This role involves expanding ODW’s presence with each client, driving growth, and ensuring mutual success.

Responsibilities

• Manage small to mid-sized customer accounts
• Compare revenue/profit for forecasting
• Provide pricing to customers for all modes of transportation
• Develop an extensive knowledge of all ODW Transportation Management service offerings
• Offer solutions for support needs in Quarterly Business Review (QBR) process and other customer presentations
• Oversee any after-hours customer issues or urgent requests, both internal and external
• Create and maintain customer profiles for each managed account
• Avoid potential risks and develop mitigation strategies in accordance with company policies
• Collaborate with leadership to develop and implement safeguards to protect company assets and improve profitability
• Assist with customer onboarding
• Perform all other duties as assigned

Qualifications

• Bachelor’s degree or equivalent education/work experience preferred
• 1+ year(s) of account management experience preferred
• Proficiency in Microsoft Office tools preferred
• Strong communication and customer service skills
• Ability to excel in a team-oriented environment
• Time management and ability to manage multiple assignments simultaneously
• Strong attention to detail

Physical & Mental Requirements

• Continuous sitting, typing, and performing repetitive wrist motion
• Occasionally standing, walking, bending, squatting/kneeling, twisting/turning, or reaching
• Focusing (with or without corrective lenses) to see close and distant, along with depth perception capabilities

Values

• Respect: Give and it will be given. Treat others as we want to be treated. Respond to events with honesty, fairness, and integrity.
• Trust: Earned over time. Be clear, direct, and honest. Seek to understand and be understood.
• Team: Accomplish more together. Work hard toward a common goal. Desire to make everyone successful. Achieve the best results as a team.
• Opportunity: Realize your potential. Believe all people have significance and potential. Understand work and life are integrated and value both. Strive to make an impact in the world around us.

Equal Opportunity Employer

ODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics.