Account Support Coordinator

About the role

The Account Support Coordinator at NexxaWorks will take ownership of workflow control within strategic marketing, brand development, digital campaigns, content, social media, audience analysis, and client delivery. This role ensures every handoff clearly shows what is complete, what is pending, and who owns the next step.

Responsibilities

• Coordinate the workflow by helping the team check incoming requests for completeness.
• Review the workflow by routing work to the correct next step.
• Maintain the workflow by tracking unresolved exceptions through closure.
• Track the workflow by documenting process issues that repeatedly slow execution.
• Own the workflow by keeping recurring work organized by owner and status.
• Apply strategic marketing operations and project support confidently in account coordination.
• Document decisions clearly so teammates can follow the reasoning behind workflow control.
• Use sound judgment in scheduling, especially when escalation is required instead of assumption.

Qualifications

Success in this role is demonstrated when workflow control is accurate, unresolved items are documented (not guessed), and execution leaves processes secure, traceable, and ready for the next authorized teammate.

Pay

Base salary: $42,000–$62,000 per year.

Schedule

Full-time, 100% remote within the United States. Associate-level position.