Account Coordinator

The Account Coordinator is responsible for maintaining accurate account records, processing service updates, and supporting billing-related activities. The role requires strong attention to detail, organization, and the ability to manage multiple requests while following established procedures.

Maintain and Update Customer Accounts

• Maintain and update customer account information, including service details, billing data, tax information, disposal site information, and related records.
• Create and set up new accounts based on requests from internal teams and customer service cases.
• Process account changes, including service modifications, suspensions, corrections, and pricing updates.
• Enter billing adjustments and support urgent billing requests to ensure customer expectations are met.
• Review and resolve account discrepancies while maintaining data accuracy and compliance with internal procedures.

Collaborate with Teams

• Support audit-related corrections, special projects, and administrative initiatives as assigned.
• Collaborate with accounting, finance, customer service, and operational teams to ensure effective account management.
• Follow standard operating procedures and contribute to continuous improvement of account maintenance workflows.

Requirements

• Experience in administrative, billing, or customer-supporting environments.
• Strong organizational skills, accuracy, and the ability to manage high-volume workloads.
• Basic proficiency with Microsoft Office applications, including Excel and Word.
• Ability to manage multiple priorities, follow established processes, and meet deadlines.
• Strong communication skills and the ability to collaborate effectively with internal teams.
• Comfortable working independently in a remote environment.
• Ability to work Arizona business hours during initial training and onboarding, with increased schedule flexibility afterward based on team needs.

Benefits

• Competitive hourly compensation ranging from $18.90 to $26.03, depending on experience and location.
• Comprehensive medical, dental, and vision insurance options.
• Health care and dependent care flexible spending accounts.
• Short-term and long-term disability coverage.
• Life insurance and accidental death & dismemberment insurance.
• Employee Assistance Program and wellbeing resources.
• Retail plan with company matching contributions.
• Employee discount programs.
• Paid Time Off (PTO).
• Remote work flexibility and professional development opportunities.