Account Support Coordinator

About the role

The Account Support Coordinator brings disciplined follow-through to workflow control across strategic marketing, communications, campaigns, research, content, client coordination, and execution. The position applies account support coordination within strategic marketing operations to live work, making accuracy and traceable follow-through more important than superficial speed.

The role is working well when workflow control becomes more reliable and repeated failure points are surfaced before they affect customers, partners, or teammates.

Responsibilities

• Track the Account Support Coordinator workflow by helping the team route work to the correct next step.
• Own the Account Support Coordinator workflow by helping the team track unresolved exceptions through closure.
• Coordinate the Account Support Coordinator workflow by helping the team document process issues that repeatedly slow execution.
• Review the Account Support Coordinator workflow by helping the team keep recurring work organized by owner and status.
• Maintain the Account Support Coordinator workflow by helping the team check incoming requests for completeness.

Qualifications

• Use Campaign Research and Status Tracking confidently when carrying out account support coordination within strategic marketing operations.
• Apply Documentation without losing track of exceptions, owners, or deadlines tied to account support coordination.
• Document Strategic Marketing Operations decisions clearly enough that another teammate can follow the reasoning behind account support coordination.
• Use sound judgment around Workflow Analysis, especially when account support coordination requires escalation instead of assumption.

Pay

Base salary: $40,000–$60,000 per year.

Schedule

Full-time, 100% remote within the United States.