Account Coordinator

Duties/Responsibilities

• Provide excellent customer service to external and internal clients
• Maintain clear and concise communication with co-workers
• Escalate unresolved issues to the appropriate internal contacts
• Effectively manage a high volume of emails with professionalism
• Build and maintain rapport with Account Managers and different departments across the company
• Consistently improve knowledge of Rentex rental inventory through self-study, monthly team presentations, and quarterly training sessions
• Communicate with all Rentex offices regarding returns, time changes, customer gear
• Maintain a safe, organized, and clean work environment to ensure safety and compliance
• Comply with company policies and procedures
• Perform other related duties as assigned by the Director of Customer Service

Attributes and Abilities

• General Ability to reprioritize tasks and manage all customer expectations to meet deadlines
• React to changing circumstances and handle customer objections in a professional manner
• Have a highly motivated and energetic personality with the ability to adapt and learn quickly
• Be able to work as part of a team, and have the desire to be part of a growing company
• Strong written and verbal communication skills
• Extensive knowledge of Microsoft Word & Microsoft Excel
• Basic understanding and skills with Rentex’s inventory platform to solve problems
• Sales
• Be personable with an ability to elicit trust and enthusiasm from existing clients
• Work with customers to resolve issues involving changes to orders, pricing, PO’s M&D and returns to ensure customer satisfaction while keeping the interests of Rentex in mind

Job Functions

• Order /Customer Management - 50%
• M&D Reports Missing Rollover Orders - 10%
• Contact Customers for PO’s - 10%
• Customer Equipment Return - 10%
• Communicate Customer Feedback - 10%
• Date/time changes and confirmation (not confirming existing dates/times but getting info that is TBD) - 5%
• Delivery/Return changes and confirmation (not confirming existing del/ret but getting info that is TBD) - 5%
• Ship/Return method changes and confirmation (not confirming existing del/ret but getting info that is TBD) - 5%
• Tax Type changes - 5%
• Credit Card authorization - 5%
• Credit Limit changes - 5%
• Secure Purchase Orders and enter into system - 5%
• Credit Limit changes - 5%
• Secure signatures for all orders - 5%
• Clock in/out - 5%
• Coordinate large order calls - 5%
• Administrative - 45%
• Enter received POs into Rentex’s inventory platform - 10%
• Properly communicate customer responses to appropriate Rentex departments - 10%
• Notify appropriate Rentex departments of issues - 10%
• COI maintenance - 10%
• Customer contact maintenance - 10%
• New customer entry - 5%
• Aging statements sent to customers - 5%
• Communicate with customers with overdue payments - 5%
• Communicate with customers with overdue purchase orders - 5%
• Submit credit requests - 5%
• Rentex contribution - 5%
• Maintain a presence on LinkedIn to support Rentex information - 5%
• Work with Account Managers to develop process and procedures - 5%
• Assist phone reception when needed - 5%
• Work Environment - 5%
• This job operates in a warehouse/office environment
• Physical Demands - 5%
• While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear.
• The employee must occasionally lift or move objects up to 50 pounds.
• Position Type/Expected Hours of Work - Full-time
• Days and hours of work are subject to change and may rotate.
• Needs of the business may dictate long hours and weekend work during high demand periods.
• Preferred Education and Experience - 4-year college degree
• Other Duties - May be asked to assist in the warehouse on prepping large orders.