Account Supervisor

About the role

Hybrid position based in Philadelphia, PA. Start date ASAP. Contract duration approximately 4‑5 months. Compensation $41‑$46 per hour on W2. Eligible for health, dental, vision, and 401(k) benefits. Not eligible for visa sponsorship.

Responsibilities

• Support approximately 5‑6 client accounts simultaneously, including higher education and consumer brands, each requiring varying levels of attention at different times
• Serve as the primary client‑facing contact across accounts, participating in status calls, planning conversations, reporting meetings, and other client touchpoints
• Manage the operational side of accounts, including conference reports, project schedule reviews, deadline tracking, meeting coordination, and ensuring the right stakeholders are included
• Act as a quality‑control layer on client‑facing deliverables, reviewing decks, QA‑ing materials, and confirming that outputs are client‑ready before distribution
• Partner closely with dedicated Project Managers, who will own workflow execution, while the Account Supervisor ensures the overall account is running effectively
• Quickly absorb context on accounts already in progress and maintain momentum across multiple internal disciplines, including Creative, Strategy, and Account Directors
• Balance strong client relationship management with disciplined back‑end organization, operating with minimal hand‑holding under the support of senior account partners

Requirements

• 3‑5 years of experience in client services, account management, or a related discipline
• Demonstrated ability to manage or support multiple client accounts simultaneously in a fast‑paced environment
• Strong client‑facing presence, with confidence participating directly in client calls and meetings
• Excellent organizational skills and attention to detail, with the ability to manage multiple deadlines, deliverables, and stakeholders concurrently
• Strong quality‑control mindset and sound judgment around client‑facing materials
• Familiarity with Microsoft platforms (Teams, SharePoint, OneDrive, etc.)
• Located in the Philadelphia area and able to commit to a hybrid in‑office schedule on East Coast hours

Qualifications

• Agency experience strongly preferred, given the multi‑client, fast‑moving nature of the role
• Experience supporting higher education clients, with familiarity around enrollment and fundraising terminology
• Experience serving as the client services liaison for paid media campaigns or media reporting
• Keynote experience, as the team frequently builds client‑facing decks in Keynote
• Background that blends project management rigor with client services, provided the candidate is comfortable in a client‑facing capacity
• Pharma or similarly detail‑intensive client services experience, which may transfer well given the organizational demands of the role
• Familiarity with Workamajig for project management or time tracking (not required, can be taught)

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan

Pay

$41‑$46 per hour on W2

Schedule

Hybrid in‑office schedule, East Coast hours