Account Specialist I

About the role

The Account Specialist supports assigned customer accounts and Account Managers within the Account Services team. This role ensures day-to-day account needs are handled accurately and efficiently by supporting order-related activities, responding to inquiries, coordinating with internal and offshore teams, monitoring customer requirements, and resolving issues that may affect order execution or compliance.

Responsibilities

• Manage escalations from the offshore team for assigned accounts and coordinate resolution with appropriate internal partners.
• Follow up on internal and external inquiries, including order clarification and shipping-extension requests.
• Maintain knowledge of assigned customer requirements and support vendor compliance.
• Build effective relationships with Account Services, Production, Shipping, Logistics, and Sales.
• Communicate changes to vendor compliance requirements to relevant internal teams.
• Review the Customer Order Log daily to identify and proactively address potential order risks.
• Support chargeback research and resolution.
• Research and resolve account-related questions from Sales.
• Participate in vendor training and learning seminars as required.
• Escalate order issues to management when additional support or decisions are required.
• Support Account Managers with daily account needs, order entry, item setup, and order changes.
• Provide backup coverage for colleagues during PTO and assist with the India Account Help inbox.
• Support other Account Services priorities and ad hoc departmental needs as assigned.

Requirements

• Minimum 2 years of experience in inside sales support, customer service, account coordination, or a related role; retail or wholesale apparel/accessories experience preferred.
• Proficiency with business management software and retail portals; Microsoft Dynamics 365 experience is a plus.
• Strong Microsoft 365 skills, particularly Excel pivot tables and lookup functions such as VLOOKUP.
• Strong organization, time management, attention to detail, problem-solving, and ability to manage competing priorities.
• Ability to build collaborative relationships across Sales, internal teams, and offshore partners through Teams, phone, and email.
• Working knowledge of retail customer requirements, including price tickets, price stickers, and labeling distinctions.
• Ability to work independently and collaboratively in varied work environments.
• Proactive, energetic approach with initiative and accountability for outcomes.

Education & Experience

Minimum of 2 years of relevant experience as described above.