Account Services Specialist I

About the role

As a Client Service Specialist, you are a key contributor to the daily operational excellence of the Account Services department. Your primary responsibility involves accurately and efficiently processing work queues related to client account setup, maintenance, and various transactional items. You will be a reliable resource, ensuring that essential client records are meticulously managed and that our internal and external partners receive high-quality support. This role is ideal for someone with strong attention to detail, a commitment to accuracy, and a desire to build a career in financial services operations.

Responsibilities

• Process Account Opening & Maintenance: Accurately enter and review new account data, handle account conversions, and process various account maintenance requests such as name changes, SSN corrections, address updates, and account closures.
• Manage Asset Transfers & Distributions: Initiate and process incoming and outgoing asset transfers, direct rollovers, Systematic Withdrawal Plans (SWP), and Periodic Investment Plans (PIP).
• Ensure Data Integrity & Compliance: Organize client files to ensure complete records, update account statuses, and work with Sales Supervision to resolve paperwork issues (NIGO).
• Provide Client & Advisor Support: Answer questions regarding paperwork requirements and account status, and educate representatives and their assistants on how to use AdvisorComplete®.
• Contribute to Team Efficiency: Support department efforts to meet processing standards, cross-train in other areas as requested, and contribute to a culture of reinvention, advocacy, and integrity.
• Perform Special Account Features: Add, remove, or update special features on client accounts such as check writing, margin, and periodic IRA distributions.
• Undertake Ad Hoc Duties: Handle other duties and projects as assigned by the manager.

Requirements

• High school diploma required; some college coursework preferred.
• 1+ years of experience in an office environment, data entry, or a related administrative role is preferred.
• Financial services industry experience preferred.
• Strong attention to detail with excellent customer service skills and the ability to multi-task.
• Capability of gaining industry-related knowledge; ability to read, analyze, and reconcile financial reports.
• Strong analytical, problem-solving, and communication skills (verbal and written).
• Proficiency with Microsoft Office products including Word, Excel, Outlook, Teams, and PowerPoint.
• Ability to operate office equipment such as fax machines, copiers, and multi-line telephone systems.
• May be required to work overtime as necessary due to heavier volumes.
• Must maintain a positive attitude.
• Strong organizational skills and ability to manage time effectively to meet deadlines.
• Basic computer proficiency, including Microsoft Office Suite.

Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.

Benefits

• Competitive pay and benefits with a large employer (over 1600 employees nationwide).
• 401(k), health insurance, and a competitive benefits package.
• Work in a supportive, collaborative environment committed to professional excellence.
• Help clients navigate meaningful financial decisions with confidence.
• Opportunities for training, development, and long-term growth within the firm.
• Tuition reimbursement for qualified expenses.