Account Services Specialist I

Key Accountabilities

• Accurately inputs customer data from applications to set up new accounts.
• Manages basic financial operations including redemptions, purchases, exchanges, TIK’s, and account rebalancing.
• Executes retirement plan account transactions in line with IRS standards.
• Begins incoming transfers by dispatching required documents to the custodian.
• Tracks transfer statuses and ensures follow-up until completion.
• Oversees shareholder account updates and manages returned mail.
• Collaborates with broker-dealers or clients to gather missing account information and seek necessary clarifications.
• Coordinates with brokers to process letters of intent and connect accounts for rights of accumulation or plans accounts.
• Accurately prepares and reconciles check deposits.

Working Relationships

• Engages with clients as necessary for general information, issue resolution, inquiries, or reporting needs.
• Maintains daily communication with team members and related departments for inquiry follow-ups and workflow management.
• May perform other duties as required and assigned.

Education and Experience

• Bachelor’s degree in business administration or a related field.
• 1-3 years of experience in client services or a related field.
• Background in the financial services industry.
• Series 6 license is an asset.
• Equivalent education, experience, and knowledge will be considered.

Knowledge

• In-depth understanding of retirement products, including IRAs, and other plans.
• Knowledge of mutual funds and alternative investment offerings.
• Knowledge of Microsoft Office Suite and Adobe Acrobat.

Skills and Abilities

• Troubleshoots issues utilizing creative and critical thinking skills.
• Multitasking, analytical, and organizational skills.
• Initiative-taking, strategic, and meticulous approaches with a strong commitment to quality, efficiency, and effectiveness.
• Demonstrates personal integrity, responsibility, and accountability.
• Effectively uses resources such as time and information in conjunction with associates.
• Presents and expresses ideas and information, written and oral, clearly, and concisely.
• Actively listens to others to achieve understanding and supports an open exchange of ideas and information.
• Identifies needs, arranges for, and obtains resources to accomplish individual and department goals.
• Establishes and develops effective working relationships with associates and clientele during both favorable and unfavorable situations.
• Modifies team and individual priorities and deadlines in response to added information, changing conditions, or unexpected obstacles and ensures completion.