Credit Account Specialist I

Responsibilities

• Contact accounts as assigned following strategies and guidelines dictated by policy and as directed by the Credit Account Supervisor and Manager, Credit.
• Answer credit reference inquiries.
• Verify customer account balances.
• Assist in resolving disputes, deductions, and chargebacks.
• Email copies of invoices or other supporting documents as requested by customers or management.
• Report on the status of assigned accounts in past-due meetings with the Credit Account Supervisor and others that may attend.
• Apprise Credit Account Supervisor and Manager of Credit of any difficult collection matters or those that may require special handling.
• Recommend accounts for adverse action such as intents to lien, lien filing, and collections.

Requirements

• High school graduate or GED equivalent.
• Paid time off (vacation and sick time).
• Paid holidays.
• Tuition reimbursement program.
• Employee assistance program (EAP).
• Wellness program.

Qualifications

• Two years’ work experience in accounting or related field.
• Good organizational and communication skills; both oral and written.
• Ability to interact with people under demanding circumstances.
• Ability to read, write, and understand work instructions.
• Ability to communicate effectively and work as a team member.
• Ability to take supervision.
• Working knowledge and familiarity with Microsoft Word and Excel.
• Possesses basic math skills.
• Ability to work with a customer service mindset.

Skills

• Customer service mindset.

Benefits

• Competitive benefits package for employees and their dependents (Medical, Dental, Vision, Life, Disability).
• Incentive plans.
• 401(k) with employer contribution and match.
• Employee Stock Purchase Plan with employer match.
• Tuition reimbursement program.
• Employee Assistance Program (EAP).
• Wellness program.